Customer: "Does this come with Microsoft?"
Tech Support: "Um, well, we install Microsoft Windows on all our systems,
unless you say otherwise."
Customer: "Oh, no, no, I need Microsoft to do my letters and stuff."
Tech Support: "Well what do you use to write your letters?"
Tech Support: "Ok, but do you use Word?"
Customer: "Yes, I use Word at work."
Tech Support: "Ok, so you'll need the Office Suite then, too."
Customer: "But doesn't this computer come with Microsoft?"
Tech Support: "Well, yes, it comes with Windows 95 installed."
Customer: "Oh. Can I type my letters with that?"
Tech Support: "Yesss...but you need a word processor installed, like Word or
WordPerfect. Our systems come with the Corel suite, but we can use Microsoft
Office instead if you like. It just costs more."
Customer: (thoughtfully) "WordPerfect sounds familiar."