Tech Support: "Welcome to [manufacturer] tech support. Can I get your customer
number or serial please?"
Operator: "I'm the operator, and I have a lady on the line. She's got some
really bad trouble, and she's crying and needs help."
Um. What kind of problem could this be if the operator is getting involved?
Tech Support: "Uh, ok."
The operator puts the customer through. She didn't sound the least bit
hysterical or sound like she'd been crying.
Customer: "My husband called here yesterday becuase we had a problem with the
hard drive. He was told to order a new hard drive, and now it doesn't work."
Tech Support: "The hard drive failed, and the new one is bad? Did you get the
new hard drive from us?"
Customer: "No, you don't understand. We haven't ordered a new hard drive yet.
The system's out of warranty by only a couple days, and I want you to replace
it for free."
Tech Support: "I'll need to get your customer number. If it's only a few days,
it's possible, but I'll still have to talk to my supervisor to get it
Customer: "I don't want you to talk to your supervisor. I want to talk to your
supervisor. When I had my refrigerator repaired, it was out of warranty by
three months, and I didn't have to pay a cent. I want my hard drive replaced."